Frequently Asked Questions

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Handl takes care of your admin so you can stay on the tools. We manage your calls, quotes, invoices, scheduling, job follow ups, client communication, and general day to day admin depending on your chosen tier.

Tradies and service businesses who are losing hours every week to admin they don’t have time for, electricians, plumbers, landscapers, painters, cleaners, HVAC techs, carpenters, and more.

If you run a small business and feel like the paperwork is taking over, we’re built for you.

Outsourcing your admin to Handl is often far more cost effective than bringing on an employee.

With Handl, you only pay for the admin work actually being completed, not for downtime, breaks, unproductive hours, or managing an extra staff member. Our weekly plans give you predictable costs without the overheads that come with direct employment.

Hiring an employee means covering wages, super, insurance, software, equipment, leave, training, and the risk of turnover. With Handl, all of that is taken care of. You get consistent support, reliable coverage, and a team that’s trained, experienced, and ready to step in without any hassle.

If you go over your weekly hour cap, we’ll let you know before continuing. You can approve extra time at $80/hr or upgrade your tier at any point. 

No, hours reset weekly.

This keeps your workflow consistent and ensures we can support all clients fairly. 

No, we don’t ask for passwords or personal logins.

Where possible, we’ll request delegated access to your systems (such as ServiceM8, Xero, calendars, or email platforms) so we can work securely without ever needing your login details.

Once you complete onboarding, we’ll guide you through exactly how to grant access to each system you use. This keeps your accounts secure, gives you full control, and ensures everything is done properly.

In the rare case that a system doesn’t support delegated access, we’ll discuss secure alternatives with you before anything is set up, nothing is shared without your approval.

No problem, a lot of tradies don’t.

We can work through whatever channels you currently use (text, Messenger, WhatsApp) and help set up systems when you’re ready.

No.

Just a simple 4 week notice period to downgrade tiers or cancel. 

The onboarding fee covers:

• Setting up your profiles
  
• Mapping your systems
  
• Learning your workflow
  
• Building your custom admin process
  
• Getting everything ready so we can hit the ground running
   

It’s a one time cost.

Absolutely, we offer a free discovery call to make sure Handl is the right fit. It’s quick, pressure free, and you’ll walk away knowing exactly how we can help. 

Easy:

1. Submit your details via our contact form
    
2. We'll schedule a quick discovery call
    
3. Complete your onboarding form
    
4. We set everything up
    
5. You let us handle your admin, and get back on the tools